Refund policy

Return and Refund Policy

Last updated: July 28, 2025

 

Aggarwal Apparels, operating under the trade name LUVANI (“we,” “our,” or “us”), operates this website and store to offer curated clothing and lifestyle products across India. This Return and Refund Policy outlines our terms for returns, refunds, exchanges, and cancellations.

By placing an order on our website, you confirm that you have read, understood, and agreed to this policy. The policy is clearly displayed and accessible before checkout.

 

NO RETURNS, NO EXCHANGES

All sales are final. We do not accept returns or exchanges for any reason.

This includes — but is not limited to — sizing issues, color variation, change of mind, or any product defect or damage. We follow a rigorous multi-step Quality Assurance process to ensure every item shipped meets our standards.

We strongly encourage customers to review product descriptions, size guides, and images carefully before making a purchase. Our support team is available at contact@luvani.in for any pre-purchase assistance.

 

ORDER CANCELLATION

Orders cannot be modified or canceled once placed.

We reserve the right to cancel an order in rare scenarios such as:

  • Product unavailability
  • Pricing errors
  • Payment issues
  • Logistical limitations
  • Fraudulent or suspicious activity

In such cases, a full refund will be processed to your original payment method.

 

SHIPPING POLICY

We currently ship pan-India.

  • Free shipping for all prepaid orders above ₹1500.
  • Orders below ₹1500 attract a ₹100 flat shipping fee (non-refundable).
  • Cash on Delivery (COD) is not available.

 

REFUND POLICY

We do not offer refunds for any reason. This applies to:

  • Defective or damaged products
  • Wrong item(s) received
  • Any dissatisfaction post-purchase

We do not process returns, refunds, or exchanges under any circumstance.

Please note:

  • No return pickups will be arranged.
  • We are not liable for claims raised after delivery is complete.

 

GOVERNING LAW & JURISDICTION

This policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts at SAS Nagar, Punjab.

 

CONTACT US

If you have questions regarding this policy, contact us at:

Email: contact@luvani.in

Address: Ground Floor, SCO No 26, CGR, SS Nijjar Chownk, Mundi Kharar, New Chandigarh, SAS Nagar, PB, 140301, India