Contact information

Last updated: July 1, 2025

This Contact Policy describes how Aggarwal Apparels, operating under the trade name LUVANI (“we”, “our”, or “us”), provides contact information and assistance to customers, users, and any party engaging with our Services. By accessing or using our website or Services, you agree to the practices described in this Contact Policy.

 

GENERAL INQUIRIES
For any general questions about our products, sizing, fabric details, ongoing offers, or our brand, you can reach us via:

Email: contact@luvani.in

Operating Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

All inquiries are reviewed within 24 to 48 business hours. Our team will respond as promptly as possible.

 

ORDER & DELIVERY SUPPORT
If you have questions regarding your order, shipping status, tracking ID, or delivery updates, please email us at:

Email: contact@luvani.in

Subject Line: “Order Support – [Your Order Number]”

Please include your full name, contact number, and order number for faster resolution.

 

COMPLAINTS & DISPUTES
We are committed to addressing any concerns related to product quality, service dissatisfaction, or logistics errors. If you wish to file a complaint or raise a dispute, contact us via:

Email: complaints@luvani.in

Subject Line: “Complaint – [Brief Description]”

We aim to resolve complaints within 5–7 business days, subject to the nature of the issue.

 

LEGAL CORRESPONDENCE
All legal notices, including notices for disputes, rights, or service of process, must be directed in writing to our registered address:

Aggarwal Apparels (LUVANI)
Ground Floor, SCO No 26, CGR, SS Nijjar Chownk, Mundi Kharar,
New Chandigarh, SAS Nagar, Punjab 140301, India

Email (for legal notices only): contact@luvani.in

 

PRIVACY REQUESTS
To submit a request under our Privacy Policy (including data access, correction, or deletion), please contact:

Subject Line: “Privacy Request – [Your Full Name]”

Email: contact@luvani.in

 

CHANGES TO CONTACT POLICY
We reserve the right to update this Contact Policy at any time. The “Last updated” date at the top of this page indicates when the policy was last revised.

For all communications, please ensure that your message is clear and concise. We will make every effort to assist and resolve your queries in a professional and timely manner.